Leadership – The CV Tribune

Innovation, Agentic AI & Responsible Transformation

Christian Velten — Mon, 06 Oct 2025 08:27:36 +0000

I am already curious to pick up the thoughts of other leaders cross-industries at an Adobe rountable for senior leaders "Get Ready for 2026 & the Future - Innovation, Agentic AI & Responsible Transformation" in November 2025.

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Learning the Implications of AI for Business Strategy

Christian Velten — Tue, 16 Sep 2025 08:48:43 +0000

Looking forward to attend the MIT Sloan program "Artificial Intelligence: Implications for Business Strategy".

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CX Council hosted at Roche

Christian Velten — Fri, 11 Oct 2024 13:47:37 +0000

This week, I had the pleasure to host the biannual meeting of the cross-industries CX Council (European chapter) at Roche HQ in Basel. The CX Council is a “safe space” where CX leaders across industries share and discuss their best practices and challenges. It is a “safe space” for open discussion by having one representative [...]

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Collective CX Exec Coaching on enterprise level

Christian Velten — Fri, 15 Sep 2023 19:51:00 +0000

When I joined the new enterprise-level position as a Strategic Lead for Digital Customer Experiences at Roche Pharma in early 2022, I firstly did an in-depth analysis of the internal landscape of customer experience (CX) tools, methodologies and initiatives in place. And what I found was a colorful bunch of innovative assets and committed individuals. [...]

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Cross-functional matrix squad formed for the Roche Pharma corporate VoC program

Christian Velten — Wed, 01 Feb 2023 08:31:00 +0000

Over the last few months, since I had accepted the lead for the corporate Voice-of-the-customer (VoC, customer feedback) Program, I built and grew a cross-functional matrix team (squad), jointly delivering on developing and implementing the program at Roche Pharma The high-performing VoC Program squad unites colleagues from … … where a lean core team delivers [...]

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Running a ‘COVID-19 Situation Room’ at Roche Pharma

Christian Velten — Sat, 18 Jul 2020 12:50:00 +0000

One of the first things which happened after I had started heading the Medical Customer Experience department at Roche Pharma (global) … was COVID-19. Almost overnight, we all had been pushed into the world of virtual teamwork and collaboration. And all our sales reps and medical liaison in the field had been pushed from visiting [...]

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Innovation at Roche: Medical CX department implemented

Christian Velten — Sun, 29 Mar 2020 15:30:00 +0000

I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical Affairs organisation of the company. The Medical CX department is driven by the ambitions to … Based on truly amazing and excellent people, I have been able to develop a high performing, lean and value-chain-based [...]

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The greatest mistake

Christian Velten — Tue, 13 Jun 2017 18:59:21 +0000

“The greatest mistake you can make in life is to be continually fearing you will make one.” Elbert Hubbart

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From Builders and Maintainers

Christian Velten — Sun, 20 Jan 2013 19:13:22 +0000

I so far met basically three archetypes of human characters within – esp. larger – companies: Builders, Maintainers and Destroyers. Builders Building is their passion. They are restless. The status quo never is good enough. After the implementation is before the implementation. Builders are thinking forward, innovatively and constructively. They see changes as tools for improvement [...]

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Warning: Harvard Business Review may cause depression

Christian Velten — Sun, 09 Sep 2012 20:38:19 +0000

Do you know that experience? You are reading the latest “Harvard Business Review” (HBR), and sooner or later you are reached by a melancholic mood. Because you simply realize that – regarding recent management methods – there seems to be such a huge gap between aspiration and everyday reality. On the one hand you are reading in [...]

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