Events – The CV Tribune

Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)

Christian Velten — Tue, 04 Nov 2025 10:30:42 +0000

Fireside chat at Dec 2025 AMCX monthly meeting on transforming customer interactions and relationships by digitizing the journey.

Source

‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025

Christian Velten — Tue, 28 Oct 2025 11:51:52 +0000

Dr. Christian Velten speaking at MedFIT 2025 conference, about "The empowerment of the people: digital health, self-care and the future of healthcare".

Source

Innovation, Agentic AI & Responsible Transformation

Christian Velten — Mon, 06 Oct 2025 08:27:36 +0000

I am already curious to pick up the thoughts of other leaders cross-industries at an Adobe rountable for senior leaders "Get Ready for 2026 & the Future - Innovation, Agentic AI & Responsible Transformation" in November 2025.

Source

Learning the Implications of AI for Business Strategy

Christian Velten — Tue, 16 Sep 2025 08:48:43 +0000

Looking forward to attend the MIT Sloan program "Artificial Intelligence: Implications for Business Strategy".

Source

Closing the loop @Reuters Pharma 2025 with the VoC taking-action model

Christian Velten — Wed, 26 Mar 2025 14:52:00 +0000

Dr. Christian Velten speaking at 2025 Reuters Pharma Barcelona conference about closing the feedback loop and taking action on customer feedback

Source

Patient Experience Management (PXM) & the Evolution of Digital Patient Engagement (Webinar)

Christian Velten — Fri, 31 Jan 2025 11:33:32 +0000

Medical Affairs Professional Society webinar on Patient Experience Management (PXM) and Digital Patient Engagement Strategy.

Source

CX Council hosted at Roche

Christian Velten — Fri, 11 Oct 2024 13:47:37 +0000

This week, I had the pleasure to host the biannual meeting of the cross-industries CX Council (European chapter) at Roche HQ in Basel. The CX Council is a “safe space” where CX leaders across industries share and discuss their best practices and challenges. It is a “safe space” for open discussion by having one representative [...]

Source

Providing proof of CX commercial value @2024 CXM for Life Science

Christian Velten — Mon, 03 Jun 2024 22:39:00 +0000

Presentation about providing commercial value proof of customer experience approaches.

Source

Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial value

Christian Velten — Tue, 02 Apr 2024 19:41:00 +0000

Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and better business

Source

“How to find the right digital channels to deliver exceptional customer journeys?”

Christian Velten — Thu, 07 Mar 2024 19:07:00 +0000

Today, I had the great pleasure to discuss with Olivier Mourrieras how customer journeys reveal no only moments-that-matter but also channels-that-matter. I have been a guest at a ‘CX Huddle’, a format run by TribeCX for their CX Learning Community. To spark the discussion I started to provide insights into the pharma business model and [...]

Source