Omnichannel – The CV Tribune

Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)

Christian Velten — Tue, 04 Nov 2025 10:30:42 +0000

Fireside chat at Dec 2025 AMCX monthly meeting on transforming customer interactions and relationships by digitizing the journey.

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Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conference

Christian Velten — Mon, 13 Nov 2023 20:57:00 +0000

Presentation about mastering customer experience in the pharmaceutical industry by applying universal methodologies.

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“Are you paying for transformation to fail?”

Christian Velten — Sat, 23 Sep 2023 14:53:00 +0000

Panel discussing if investments into digital transformation are paying out at the 2023 Indegene Summit "Future Ready Healthcare"

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Panel discussion on Medical Omnichannel Engagement in the Pharma Industry

Christian Velten — Thu, 22 Sep 2022 20:26:00 +0000

Panel on Medical Omnichannel Engagement at the Indegene Digital Summit 2022

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“How to Build an Omnichannel Customer Experience”

Christian Velten — Wed, 03 Aug 2022 18:42:00 +0000

I will be at the CX 3.0 Conference, held virtually next week Thursday, September 8th, at 9 a.m. CET. Find me representing Roche and speaking about “How to Build an Omnichannel Customer Experience”, where we have agreed on an interview-style presentation (so, no boring slides but true facts 😉 ). Just realized that my highly [...]

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Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022

Christian Velten — Mon, 07 Feb 2022 19:46:00 +0000

I am proudly looking forward to joining Yigal Aviv from Pfizer and Dirk Abeel from OMNI-X-ELLERATION for a panel discussion about the current maturity of omnichannel in the pharmaceutical industry. I am representing Roche. Feel free to listen to us remotely, on March 8 at 3:30p.m. CET, in case the topic might find your interest, [...]

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Are you limited by opt-ins?

Christian Velten — Sun, 17 Mar 2019 15:03:32 +0000

Already before the latest data privacy regulations had been released, an effective opt-in has always been key for any customer communication if not engagement campaign. GDPR now forces us to take it even more seriously. Actually, opt-ins are the bottleneck for any multi- or omni-channel campaign. Without having adequate customers’ opt-ins in place your digital [...]

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