Strategy – The CV Tribune

Learning the Implications of AI for Business Strategy

Christian Velten — Sat, 10 Jan 2026 09:48:00 +0000

Proudly received a certificate by MIT Sloan School of Manmagement on "Artificial Intelligence: Implications for Business Strategy".

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Start shifting gears with AI-supported operational efficiency

Christian Velten — Mon, 05 Jan 2026 14:25:41 +0000

Training employees on AI tools might miss the point; why not investing into fully AI-managed operational workflows that free people for impact.

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Starring at the snake – Is European pharma industry’s fear of Trump’s politics reasonable … or just a bad excuse?

Christian Velten — Fri, 01 Aug 2025 14:41:02 +0000

In today's dynamic political landscape, European pharmaceutical companies have a unique opportunity to thrive despite the challenges presented by evolving US policies. While tariffs and cost pressures may cause hesitation, this moment calls for innovation and bold strategies. Are these obstacles a chance for growth, or merely an excuse to hold back?

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Patient Experience Management (PXM) & the Evolution of Digital Patient Engagement (Webinar)

Christian Velten — Fri, 31 Jan 2025 11:33:32 +0000

Medical Affairs Professional Society webinar on Patient Experience Management (PXM) and Digital Patient Engagement Strategy.

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Providing proof of CX commercial value @2024 CXM for Life Science

Christian Velten — Mon, 03 Jun 2024 22:39:00 +0000

Presentation about providing commercial value proof of customer experience approaches.

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Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial value

Christian Velten — Tue, 02 Apr 2024 19:41:00 +0000

Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and better business

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Using Metrics to Communicate Commercial Value of CX @2024 Annual CX Conference

Christian Velten — Mon, 26 Feb 2024 19:51:00 +0000

Presentation on Maximise Measurement Tools & Metrics To Communicate The Commercial Value Of CX & Prove The Strategic Impact By Demonstrably Improving ROI at 2024 9th Annual CX Conference

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Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conference

Christian Velten — Mon, 13 Nov 2023 20:57:00 +0000

Presentation about mastering customer experience in the pharmaceutical industry by applying universal methodologies.

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“Are you paying for transformation to fail?”

Christian Velten — Sat, 23 Sep 2023 14:53:00 +0000

Panel discussing if investments into digital transformation are paying out at the 2023 Indegene Summit "Future Ready Healthcare"

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Collective CX Exec Coaching on enterprise level

Christian Velten — Fri, 15 Sep 2023 19:51:00 +0000

When I joined the new enterprise-level position as a Strategic Lead for Digital Customer Experiences at Roche Pharma in early 2022, I firstly did an in-depth analysis of the internal landscape of customer experience (CX) tools, methodologies and initiatives in place. And what I found was a colorful bunch of innovative assets and committed individuals. [...]

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