Teambuilding – The CV Tribune

Cross-functional matrix squad formed for the Roche Pharma corporate VoC program

Christian Velten — Wed, 01 Feb 2023 08:31:00 +0000

Over the last few months, since I had accepted the lead for the corporate Voice-of-the-customer (VoC, customer feedback) Program, I built and grew a cross-functional matrix team (squad), jointly delivering on developing and implementing the program at Roche Pharma The high-performing VoC Program squad unites colleagues from … … where a lean core team delivers [...]

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The Art of Aquascaping

Christian Velten — Fri, 07 Aug 2020 14:38:00 +0000

During the boring COVID-19 lock-downs I rediscovered one of my childhoods hobbies, fishkeeping. I wanted to fight a bit the personal lows with my department, all being stuck at home alone for a few months already and likely a few more. So, I gave ourselves a summer-at-home challenge to do something creative. Something fun also [...]

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Innovation at Roche: Medical CX department implemented

Christian Velten — Sun, 29 Mar 2020 15:30:00 +0000

I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical Affairs organisation of the company. The Medical CX department is driven by the ambitions to … Based on truly amazing and excellent people, I have been able to develop a high performing, lean and value-chain-based [...]

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