PASSIONATE CUSTOMER ADVOCAT
CUSTOMER EXPERIENCE (CX) LEADER
CUSTOMER EXPERIENCE (CX) LEADER
Christian Velten, PhD
DIGITAL CUSTOMER ENGAGEMENT DRIVER
CONTENT INNOVATOR
SCIENTIFIC COMMUNICATION EXPERT
CONTENT INNOVATOR
SCIENTIFIC COMMUNICATION EXPERT
Christian Velten, PhD
VISIONARY, INSPIRING, INTEGRATIVE & EMPOWERING PEOPLE LEADER
HEAD OF MULTI-CULTURAL MATRIX TEAMS
HEAD OF MULTI-CULTURAL MATRIX TEAMS
Christian Velten, PhD
'BUILDER'
CHANGE-MANAGER
ENTREPRENEUR
MEDIATOR
FACILITATOR & ENABLER
CHANGE-MANAGER
ENTREPRENEUR
MEDIATOR
FACILITATOR & ENABLER
Christian Velten, PhD
NATURE EXPLORER
PHOTOGRAPHER
MUSICIAN
AQUASCAPER
PHOTOGRAPHER
MUSICIAN
AQUASCAPER
Dr. Christian Velten
The future will belong to those enterprises who meet the closest what their customers need and expect. I contribute to this ambition as a senior CX leader, a digital engagement & content innovator, and a passionate customer advocate in the healthcare industry.
My extensive experiences across digital media and omni-channel excellence allow me to facilitate outstanding customer experiences. Build on a broad background in medical affairs tactics & strategy, I am a strong proponent for an enterprise customer approach. Contributing as a bridge-builder between ‘medical/science’ and ‘commercial’, and a mediator between stakeholders, functions, divisions and layers.
As an inspiring, integrative and agile leader, highly experienced in building and managing multi-disciplinary and multi-cultural, high performing teams, I grow and empower /people to go beyond comfort zones and deliver extraordinary results. I am pushing a mindset that real change is achieved by taking action. This includes aligning deliveries to prioritized business needs as well as regulatory requirements, and operating successfully within an international matrix organization.
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Linkedin-in
Xing
Twitter
Flickr
Camera
WordPress
WordPress
WordPress
Christian's vita in a nutshell
- I am an educated molecular biologist with a strong expertise in genetics, cell biology, basic cancer research, microbiology, and (inherited) rare diseases.
- After finishing my PhD, I was an entrepreneur managing my own business for about 10 years and served life science industries with digital media, multichannel publishing, information research & analysis, and competitor & market intelligence.
- In 2008, I switched to inside pharmaceutical industry, contributing my passion for facilitating scientific knowledge and understanding by smartly using digital channels/tools, innovative content and omnichannel strategies.
- Today, the different aspects of professional life merge in the innovative space of ‘Customer Experience’ (CX). And they allow me to facilitate trusted customer relations by creating excellent customer experiences, especially (but not limited to) with regard to content and touchpoints in the virtual/digital space. My mantra is to start doing what customers need & expect, based on knowing by listening.
Resume
A short history of my professional life.
TESTIMONIALS
Read some voices by former colleagues about me.
DELIVERIES
Facts, facts, facts ...
Some stats
YEARS IN SCIENCE
0
YEARS ENTREPRENEUR
0
YEARS INSIDE PHARMACEUTICAL INDUSTRY
0
YEARS IN LEADERSHIP ROLES
0
EXPERTISE
YEARS OF EXPERIENCE
CUSTOMER RELATIONS & CX
0
DIGITAL & OMNICHANNEL
0
MEDICAL AFFAIRS ROLES
0
BUSINESS DEVELOPMENT
0
DIGITAL PLATFORMS INNOVATION
0
TRAINING & COACHING
0
EDUCATION & TRAINING
University Education
Leadership Training
Certifications
Additional Training
University Education
Doctorate/PhD (Dr. rer. nat., Molecular Biology/Genetics), Hanover University, Germany (1997)
Basic oncological research on the genetic regulation of cell growth.
Graduated with university diploma degree in Biology (Diplom-Biologe), Technical University of Darmstadt, Germany (1993)
Areas of expertise: Microbiology, Biochemistry, Genetics, Mycology, Waste Water Treatment
Leadership Training
Mediator training (2018)
Novartis Management Academy – Influencing without formal authority (2012)
Conducting Negotiations Successfully (2011)
Novartis Management Academy – M1XP Leading for Results (2011)
Novartis Management Academy – M1 Leading at the Frontline (2010)
numerous company-internal leadership trainings
Certifications
Certified Computer-Systems-Validation Expert (CSV-GAMP5) (2013)
Good Clinical Practice (GCP) for Investigators and Sub-Investigators (accredited by Swissmedic) (2012)
David Professional WebPublishing (2000)
Qualification “Safety in Gene Technology” (acc. to §15 Abs.2 Satz1 Nr.3 GenTSV, German Law) (1994)
Additional Training
CX Masterclass – Mastering the 6 CX Competencies (2020)
Strategic e-Medical Affairs (2018)
Project Management Methodology and Tools (2017)
Novartis ICE Bronze (IT project management) (2012)
Novartis Sharepoint Site Owner (2012)
Conflict Management (2010)
Japanese Business Culture Training (2009)
Liability Perspectives of Information Services (2007)
numerous trainings on professional information databases and database hosts
DELIVERIES
DIGITAL SOLUTIONS IMPLEMENTED
0
CLINICAL PROJECTS COORDINATED
0
CHANGE PROJECTS MANAGED
0
KEY PUBLICATIONS REALIZED
0
% PRODUCTIVITY INCREASE ACHIEVED
0
PEOPLE COACHED
0
SENIOR MANAGEMENT PRESENTATIONS
0
HOURS TRAINING PROVIDED
0
projects
worked for
Resume
PROFESSIONAL ACTIVITIES
STRATEGIC LEAD DIGITAL CX
F. Hoffmann-La Roche AG
On enterprise level, strategically enabling Roche in creating an outstanding, enjoyable, consistent and impactful customer experience (CX) across touchpoints and initiatives. • Linking activities across Roche to an end-to-end CX Management & Execution Framework, delivering to customers' expectations and affiliates' requirements. • Provide strategic guidance to senior management, cross-functional executives, digital launch strategies and other enterprise initiatives based on a holistic customer journey perspective.
FEB 2022 -
TODAY
TODAY
GLOBAL HEAD MEDICAL CUSTOMER EXPERIENCE
F. Hoffmann-La Roche AG
Leading the ambition to provide HCPs & patients with an excellent Roche customer experience spanning brands. • Facilitating the evolution of customer & patient engagement and content in the digital space, also allowing a connected experience across all channels. • Enabling outside-in driven innovation, resulting in impactful and scalable solutions and content. • Establish innovative CX approaches and best-practices customized to pharma customer needs.
NOV 2019 -
JAN 2022
JAN 2022
LEAD GLOBAL DIGITAL STRATEGY
Actelion Pharmaceuticals Ltd. / Janssen Pulmonary Hypertension
Led the global digital customer engagement strategy initiative for commercial & medical functions (digital transformation of business). • Established a cross-functional and cross-departmental internal network linking internal digital activities, expertise and passion. • Aligned global/regional/local layers, IT, R&D, compliance/legal, and digital strategies at Janssen (J&J).
JUN 2018 -
OCT 2019
OCT 2019
GLOBAL MEDICAL PROJECT MANAGER
Actelion Pharmaceuticals Ltd.
Responsible for developing an ultra-rare neurodegenerative disease area by managing innovative clinical projects (IISs), providing impactful scientific communication, delivering scientific education media, driving key scientific publications, and coordinating global activities.
DEC 2014 -
OCT 2019
OCT 2019
KNOWLEDGE ANALYST & PROJECT TEAM MANAGER
Novartis Pharma AG
Identified strategic and operational needs, translated those into effective solutions and support processes, providing Novartis with superior strategic information and medical evidence for a knowledge-driven competitive advantage. • Coordinated and supervised globally distributed teams (Basel, India, UK) delivering high quality and compliant in-house product intelligence. • Advanced internal information processes in GxP environment (especially drug safety related).
NOV 2008 -JUN 2014
FOUNDER & MANAGING DIRECTOR
SCITARI - Dr. Christian Velten Informationsdienste
Together with my team, I provided life science industries with digital media, editorial content, multi-channel publishing, web-based information platforms, information research, and intelligence. • Developed & implemented a multi-channel online magazine on Life Science business for GIT Publishing Ltd. • Held editor in chief position for 3 years with responsibility for sub-editors and external content providers.
JAN 1999 -OCT 2008
MARKETING ASSISTANT & WEB DESIGNER
LION Bioscience AG
Developed and maintained a new version of the corporate website for the IPO.
NOV 1998 -MAY 1999
SCIENTIFIC ASSOCIATE
Hanover Medical School
Scientific associate at the Hanover Medical School, Institute for Molecular Biology. Scientific guest at the Vienna Biocenter. Basic oncological research on the genetic regulation of cell growth.
MAY 1994 -DEC1997
BACKGROUND & EDUCATION
DOCTORATE
Hanover University
Dr. rer. nat., molecular biology/genetics; scholarship for DFG Graduate Student Course "Molecular Pathophysiology of the Cell Growth", Hanover Medical School, Institute of Molecular Biology
DEC 1997
DIPLOM-BIOLOGE
Technical University of Darmstadt
Graduated with university diploma degree (master level) in Biology; majors: microbiology, biochemistry, mycology, and waste water treatment
DEC 1993
BASIC MILITARY SERVICE
Wetzlar
4. Panzergrenadierbataillon 132
- JUL 1987
SEP 1988
SEP 1988
BORN
Giessen, Hessia, Germany
JUN 1968
testimonials
contact
Address
Markgräflerland, Baden-Württemberg, Germany
PHONE
+49 7631 1731525
mail@christianvelten.com