Change management – The CV Tribune

The Roche global portfolio of medical customer platforms has been optimized

Christian Velten — Tue, 11 Aug 2020 18:16:00 +0000

Together with my team, we effectively consolidated the Roche medical portfolio of platforms & tools supporting customer and patient engagement. The Digital Engagement team in the Medical Customer Experience department – which I have the honor to lead – is managing all digital platforms, touchpoints and tools which are directly or indirectly serving Roche customers [...]

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Innovation at Roche: Medical CX department implemented

Christian Velten — Sun, 29 Mar 2020 15:30:00 +0000

I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical Affairs organisation of the company. The Medical CX department is driven by the ambitions to … Based on truly amazing and excellent people, I have been able to develop a high performing, lean and value-chain-based [...]

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The first 5 actions for making your pharma business more digital

Christian Velten — Sun, 30 Jun 2019 15:25:51 +0000

Digital Pharma is a hot topic those days. There currently is a virtual Tsunami of articles, blog posts, guidance, opinions, etc. on how to make our business more digital. But with all the things you will read and hear, there is an obvious question. Where to start, which measures to take first? Here I am [...]

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Why digital transformation of pharma is behind other industries … and how to overcome

Christian Velten — Sun, 27 Jan 2019 18:28:33 +0000

Yes, pharma is behind most other industries in terms of digital transformation, e.g. of customer engagement and solutions. As a permanent repetition of the evident, multiple studies (example), journal articles and blog posts are frequently reporting about pharma’s digital retardation. But that is not a fair comparison. Also being part of the truth, markets for [...]

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A real-life system migration from user perspective

Christian Velten — Mon, 02 Oct 2017 21:12:10 +0000

We are currently facing a system migration. From Google tools (with Gmail and Google calendar) to Office365 (with Outlook in the cloud). Allow me to publicly share my very personal user perspective on how it goes.

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From Builders and Maintainers

Christian Velten — Sun, 20 Jan 2013 19:13:22 +0000

I so far met basically three archetypes of human characters within – esp. larger – companies: Builders, Maintainers and Destroyers. Builders Building is their passion. They are restless. The status quo never is good enough. After the implementation is before the implementation. Builders are thinking forward, innovatively and constructively. They see changes as tools for improvement [...]

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Driving organizational change

Christian Velten — Sat, 19 May 2012 09:51:00 +0000

In late 2011 an additional organizational transformation within our Novartis division was announced more or less surprisingly. I had the lead with implementing consequential changes of structures, processes, services and deliveries. During day-to-day operation, I reshaped information research & analysis processes and moved corresponding tasks and assigned FTEs to the Novartis Hyderabad (India) subsidiary. In addition, I coordinated and [...]

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