Featured – The CV Tribune

Learning the Implications of AI for Business Strategy

Christian Velten — Tue, 16 Sep 2025 08:48:43 +0000

Looking forward to attend the MIT Sloan program "Artificial Intelligence: Implications for Business Strategy".

Voice-of-the-customer program successfully deployed

Christian Velten — Thu, 07 Nov 2024 18:18:00 +0000

Since late 2022, I am leading the Roche Pharma corporate Voice-of-the-customer (VoC, customer feedback) Program. During the past ~2 years, I have been designing, setting-up and deploying VoC @Roche Pharma. As part of that I have set-up a lean and high performing cross-functional matrix team driving the effort. The program’s set-up includes … Since the [...]

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Innovation at Roche: Medical CX department implemented

Christian Velten — Sun, 29 Mar 2020 15:30:00 +0000

I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical Affairs organisation of the company. The Medical CX department is driven by the ambitions to … Based on truly amazing and excellent people, I have been able to develop a high performing, lean and value-chain-based [...]

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Business integration of Actelion digital customer engagement has reached a key milestone

Christian Velten — Wed, 30 Oct 2019 18:36:00 +0000

I was leading the digital branch of the integration of Actelion into Janssen/J&J after the acquisition in 2018. This also aligned with the development of a Global Digital Strategy for Actelion, which I had been leading in parallel. This included the identification & prioritization of business-relevant Janssen digital customer engagement assets for potential Actelion business use. With [...]

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Digital customer & patient engagement strategy delivered

Christian Velten — Wed, 20 Feb 2019 18:05:00 +0000

As the lead of the strategic initiative, I provided Actelion Pharmaceuticals with a digital customer & patient engagement strategy for commercial & medical functions (digital transformation of business). Together with a specialized agency, provision of a global digital strategy for Actelion business, including an omnichannel strategy for disease-specific promotional and medical communication. Establishment of a cross-functional and [...]

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Driving organizational change

Christian Velten — Sat, 19 May 2012 09:51:00 +0000

In late 2011 an additional organizational transformation within our Novartis division was announced more or less surprisingly. I had the lead with implementing consequential changes of structures, processes, services and deliveries. During day-to-day operation, I reshaped information research & analysis processes and moved corresponding tasks and assigned FTEs to the Novartis Hyderabad (India) subsidiary. In addition, I coordinated and [...]

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BIONEWS/Inside-Lifescience eZine published

Christian Velten — Fri, 07 Apr 2000 15:42:00 +0000

In the early 2000’s, I designed and realized one of the first German online magazines on Life Science business on behalf of GIT Publishing Ltd.. Concept and implementation included a multi-channel publishing approach. That was publishing the same content on a website (eZine), via an email-newsletter, and as WAP edition for PDAs and mobile phones (at those pre-smartphone, pre-Android [...]

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Business start-up SCITARI successfully established

Christian Velten — Fri, 01 Jan 1999 16:44:00 +0000

Obviously, one of my most exciting projects had been establishing my own business, SCITARI – Dr. Christian Velten Informationsdienste, in 1999. Together with my team I supported life science industries with information research & analysis, digital media and market/competitor intelligence. Starting from scratch, I successively developed business with major life science market players (Roche, Aventis/Sanofi, BASF, Bayer), reputable [...]

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