Leadership – The CV Tribune

Learning the Implications of AI for Business Strategy

Christian Velten — Sat, 10 Jan 2026 09:48:00 +0000

Proudly received a certificate by MIT Sloan School of Manmagement on "Artificial Intelligence: Implications for Business Strategy".

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Innovation, Agentic AI & Responsible Transformation

Christian Velten — Mon, 06 Oct 2025 08:27:36 +0000

I am already curious to pick up the thoughts of other leaders cross-industries at an Adobe rountable for senior leaders "Get Ready for 2026 & the Future - Innovation, Agentic AI & Responsible Transformation" in November 2025.

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Starring at the snake – Is European pharma industry’s fear of Trump’s politics reasonable … or just a bad excuse?

Christian Velten — Fri, 01 Aug 2025 14:41:02 +0000

In today's dynamic political landscape, European pharmaceutical companies have a unique opportunity to thrive despite the challenges presented by evolving US policies. While tariffs and cost pressures may cause hesitation, this moment calls for innovation and bold strategies. Are these obstacles a chance for growth, or merely an excuse to hold back?

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Patient Experience Management (PXM) & the Evolution of Digital Patient Engagement (Webinar)

Christian Velten — Fri, 31 Jan 2025 11:33:32 +0000

Medical Affairs Professional Society webinar on Patient Experience Management (PXM) and Digital Patient Engagement Strategy.

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Cross-functional matrix squad formed for the Roche Pharma corporate VoC program

Christian Velten — Wed, 01 Feb 2023 08:31:00 +0000

Over the last few months, since I had accepted the lead for the corporate Voice-of-the-customer (VoC, customer feedback) Program, I built and grew a cross-functional matrix team (squad), jointly delivering on developing and implementing the program at Roche Pharma The high-performing VoC Program squad unites colleagues from … … where a lean core team delivers [...]

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Roche internal patient community won Reuters Pharma Award Europe 2020

Christian Velten — Sat, 10 Oct 2020 08:40:00 +0000

I am proudly sharing that “CareRing“, the Roche internal community for employees who are patients or caregivers, has won the 2020 Reuters Pharma Awards Europe in the category ‘Most promising MVP/pilot’. The CareRing platform is homed in the Medical Customer Experience department I am heading. But I cannot claim too much contribution myself. I just [...]

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The Roche global portfolio of medical customer platforms has been optimized

Christian Velten — Tue, 11 Aug 2020 18:16:00 +0000

Together with my team, we effectively consolidated the Roche medical portfolio of platforms & tools supporting customer and patient engagement. The Digital Engagement team in the Medical Customer Experience department – which I have the honor to lead – is managing all digital platforms, touchpoints and tools which are directly or indirectly serving Roche customers [...]

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Innovation at Roche: Medical CX department implemented

Christian Velten — Sun, 29 Mar 2020 15:30:00 +0000

I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical Affairs organisation of the company. The Medical CX department is driven by the ambitions to … Based on truly amazing and excellent people, I have been able to develop a high performing, lean and value-chain-based [...]

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Global Head Medical Customer Experience, PD Medical Affairs

Christian Velten — Fri, 01 Nov 2019 13:10:00 +0000

Nov 2019 – Jan 2022 / Roche Pharma Inside the global Medical Affairs organization, led the ambition to provide patients & HCPs with an excellent Roche customer experience, spanning brands. • Enabled outside-in driven innovation, resulting in impactful and scalable solutions and content. • Established innovative CX approaches and best-practices customized to pharma needs. Achievements [...]

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The first 5 actions for making your pharma business more digital

Christian Velten — Sun, 30 Jun 2019 15:25:51 +0000

Digital Pharma is a hot topic those days. There currently is a virtual Tsunami of articles, blog posts, guidance, opinions, etc. on how to make our business more digital. But with all the things you will read and hear, there is an obvious question. Where to start, which measures to take first? Here I am [...]

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