Author: Christian Velten

Presentation on “Patients’ VoC – measuring Patient Experience & taking action on it” at the 17th Annual Patient Affairs Summit in Berlin Germany

Medical Affairs Professional Society webinar on Patient Experience Management (PXM) and Digital Patient Engagement Strategy.

Do you also sometimes feel flooded with bad news? Wars, climate change, natural disasters, species extinction, hate speech, political egomaniacs, weakened economy, financial uncertainties, real or perceived restrictions to freedom … an endless list of mental toxins that are bombarding us day by day by day. Do you also sometimes feel an antipathy to continue watching or reading the news? I recently was reminded about the amazing amount of positive things that are happening on our beautiful planet, too. How many aspects have factually improved over the last decades. And to not let the ‘bad-news-sells’ principle allow to dominate my…

Since late 2022, I am leading the Roche Pharma corporate Voice-of-the-customer (VoC, customer feedback) Program. During the past ~2 years, I have been designing, setting-up and deploying VoC @Roche Pharma. As part of that I have set-up a lean and high performing cross-functional matrix team driving the effort. The program’s set-up includes … Since the MVP had been activated in summer 2023, we see an increasing number of VoC success stories across the organization, showing real-life proof of business impact and value. CLIENT:Roche Pharma Global Product Strategy(as a Roche employee)PROJECT TIME FRAME: September 2022 – today

People who know me a bit better also know that photography is my personal passion. Even provided it is not really my preferred genre, but I took an opportunity to improve my capabilities on landscape photography at a 1-day small-group workshop in the Black Forest, Germany. Together with a professional photographer we started in the darkness of the pre-sunrise morning, walking up the Herzogenhorn peak (where the photo above was shot). This was followed by additional locations around, the Feldsee (lake) and the Fahler Wasserfall (waterfall). Photography is my perfect way to clearing my head and resetting my brain. Looking…

Music was my first love … and I really enjoy playing it. As a young man I had been a quite active trumpet player. For the last ~20 years I switched to singing in a choir. I particularly enjoy doing music together with others, forming one orchestrated musical body, listening to each other, contributing to a unified sound, and – certainly – performing on stage. Plus, it is pure fun. On December 14th/15th 2024, the Müllheim Chamber Choir (I am singing in) performed two fantastic pieces of music, the “Sunrise Mass” by Ola Gjeilo and the “Misatango” by Martin Palmeri…

This week, I had the pleasure to host the biannual meeting of the cross-industries CX Council (European chapter) at Roche HQ in Basel. The CX Council is a “safe space” where CX leaders across industries share and discuss their best practices and challenges. It is a “safe space” for open discussion by having one representative by industry only and following the Chatham House Rule. Roche colleagues presented and discussed Roche Pharma’s approaches to Omnichannel and Segmentation, both receiving a lot of acknowledgement. Council members judged the quality and set-up of the Roche advancements as being highly advanced and mature. Hear…

My wife and I have a new project. We are renovating a new home in the Black Forest. A truly lovely place to be. The woods around produce a lot of good air, oxygen and positive energy. Hiking trails are nearby. We instantly perceived a kind of ‘revitalization’ on the spot. And it is an area where other people go for vacation. OK, in all honesty, there is also a lot of work to be done as we are factually fundamentally renovating the house. On some days this might be more a challenge (esp. when it is about bureaucratic paper…

Presentation about providing commercial value proof of customer experience approaches.

Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and better business