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All content in chronological order, latest on top …
How to effectively implement AI in healthcare use cases
March 30, 2026
My first self-made AI agent
February 27, 2026
Learning the Implications of AI for Business Strategy
January 10, 2026
Start shifting gears with AI-supported operational efficiency
January 5, 2026
Strategic impact vs operational efficiency … where to start with AI?
December 22, 2025
Innovation, Agentic AI & Responsible Transformation
October 6, 2025
The ignored AI challenge for pharma and healthcare industries
August 11, 2025
Dare to go for more Swissness
March 2, 2025
Patients’ VoC @17th Annual Patient Affairs Summit in Berlin
February 15, 2025
10 Exciting good news for the world
November 12, 2024
Voice-of-the-customer program successfully deployed
November 7, 2024
Photographic Workshop in the Black Forest
November 2, 2024
Müllheim Chamber Choir performing “Sunrise Mass” and “Tango Mass”
November 1, 2024
CX Council hosted at Roche
October 11, 2024
Living where other people spend their holidays
June 7, 2024
“The AI mantra for customer service in 2025”, a CX Network fireside chat
November 18, 2023
“Are you paying for transformation to fail?”
September 23, 2023
Collective CX Exec Coaching on enterprise level
September 15, 2023
Leaving “X” (the artist formerly known as “Twitter”)
August 21, 2023
Speaking about VoC in Pharma @Reuters Pharma 2023
February 23, 2023
Panel discussion on Medical Omnichannel Engagement in the Pharma Industry
September 22, 2022
“How to Build an Omnichannel Customer Experience”
August 3, 2022
From “patients” to “customers” and why it matters
April 5, 2022
Strategic Lead Digital Customer Experience, Global Product Strategy
February 1, 2022
Introducing CX at a digital product launch
January 22, 2022
Medical CX paving the way for customer feedback at Roche Pharma
January 16, 2022
MAPS panel on the Power of Digital in Medical Affairs
December 16, 2021
Meet me @CX Management for Life Science virtual conference
November 12, 2021
Making a pharma company’s TA more patient centric
October 23, 2021
Supporting the EU Gravitate Health initiative
August 9, 2020
The Art of Aquascaping
August 7, 2020
Running a ‘COVID-19 Situation Room’ at Roche Pharma
July 18, 2020
Innovation at Roche: Medical CX department implemented
March 29, 2020
Global Head Medical Customer Experience, PD Medical Affairs
November 1, 2019
Agility – aspiration and reality
July 18, 2019
Legal & compliance = digital enablers
April 21, 2019
Are you limited by opt-ins?
March 17, 2019
Digital customer & patient engagement strategy delivered
February 20, 2019
Strategic domains of digital customer engagement in pharma
November 11, 2018
Pharma-supporting digital agencies: Get your stuff together
August 27, 2018
Lead Global Digital Customer Engagement Strategy
June 1, 2018
Being blinkered with doing promotional apps
February 3, 2018
Dear agencies, …
October 12, 2017
Stay at home!
October 4, 2017
A real-life system migration from user perspective
October 2, 2017
Right, I’m off then …
August 8, 2017
About self-perception
July 11, 2017
Being Dave
July 4, 2017
The courage to talk
July 2, 2017
The greatest mistake
June 13, 2017
Appreciate yourself!
June 7, 2017
There is no conversation more boring …
June 1, 2017
My motto for 2017
January 1, 2017
SAMS clinical digital solution has arrived
June 12, 2016
The smart “no”
April 24, 2016
Do not let your customer doing your QC
March 7, 2016
Leaving 2015 positively
December 31, 2015
Global Medical Project Manager, Specialty Care GBU
December 15, 2014
“Product Literature Database” (PLD) … what the heck is this?
November 5, 2014
eNova, a unique source of product information at Novartis
December 7, 2013
“eNova QuickAnswers” iOS app available
October 7, 2013
Don’t forget to gaggle!
March 1, 2013
From Builders and Maintainers
January 20, 2013
Warning: Harvard Business Review may cause depression
September 9, 2012
Leaky peer-review system
September 4, 2012
Driving organizational change
May 19, 2012
What are Trappers famous for?
May 8, 2012
Checklist on pitfalls with bibliographic searches
April 17, 2012
The Knowledge-Carousel
February 2, 2012
Does Google already control your business?
October 23, 2011
Be a Fish!
August 18, 2011
How to find high-quality patent information?
July 10, 2011
Just the good students turn away
May 26, 2011
Better chat without chat
May 25, 2011
Moving online
May 3, 2011
e-Patient Dave and the Participatory Medicine
April 29, 2011
Let’s talk about Sex
December 9, 2010
Drug Intelligence Report available
November 30, 2010
Superbugs knockin’ on the door
August 28, 2010
Bottlenecks in Proteomics
April 30, 2010
Scientific information – where are the visions?
March 15, 2010
Promoting Scientific Excellence in Europe
February 27, 2010
iFind, the Novartis-internal “PubMed+”, has been released
December 18, 2009
Semantic Knowledge Management
November 30, 2009
Dancing with Yeasts
November 9, 2009
The value of information
October 5, 2009
“New ecological disaster …”
March 9, 2009
Sense and sensibility
January 12, 2009
Going public
November 3, 2008
Knowledge Analyst & Project Team Leader, Global Medical Affairs
November 3, 2008
Once a scout, always a scout
October 18, 2008
Democracy is more than a duty
November 18, 2004
Due diligence on a biosequence assets portfolio
May 29, 2004
Market monitoring for Sanofi Pasteur
April 25, 2003
My lovely daughter is born
May 4, 2001
BIONEWS/Inside-Lifescience eZine published
April 7, 2000
Founder & Managing Director
January 4, 1999
Business start-up SCITARI successfully established
January 1, 1999
Marketing Assistant
November 2, 1998
PhD thesis has been accepted
December 19, 1997
Scientific Associate
December 19, 1997
Master level degree
December 16, 1993
