History - CV's CV
Systems-thinking executive with 15+ years in life sciences, elevating business through data, technology, evidence, disciplined execution, and – increasingly – AI implementation with strategic focus.
I am driving complex global transformations, innovations, initiatives, and projects at a global scale, especially in digital customer & patient engagement, customer & patient experiences, and medical affairs, hand in hand with integrated business stakeholders, affiliates, and contributing functions. Aiming to achieve together as a team in challenging environments based on clearly defined and agreed outcomes. This includes aligning deliverables with prioritized business needs as well as regulatory requirements, and operating successfully within international matrix organizations.
I am pushing a mindset that real change is achieved by taking action. As an inspiring, integrative, and agile leader, I am highly experienced in managing multidisciplinary, multicultural, diverse, and high-performing teams. I help people grow and empower them to go beyond their comfort zones, delivering significant value to patients, health care professionals, and the business.
today
Strategic Lead Digital Customer Experience, Global Product Strategy
Feb 2022 – present
Roche Pharma
Strategically and operationally, enabling Roche to deliver innovative CX excellence across touchpoints. Driving strategic and operational transformation toward a more customer-centric, insight-driven, and outcomes-focused organization.
Global Head Medical Customer Experience, PD Medical Affairs
Nov 2019 – Jan 2022
Roche Pharma
Inside the global Medical Affairs organization, led the ambition to provide patients & HCPs with an excellent Roche customer experience, spanning brands.
Lead of the Global Digital Customer Engagement Strategy
Jun 2018 – Oct 2019
Actelion Pharmaceuticals, a Janssen/J&J company
Led the global digital customer & patient engagement strategy for commercial & medical functions (digital transformation of business) as well as the digital customer engagement pillar of the Actelion into Janssen integration.
Global Medical Project Manager, Specialty Care GBU
Dec 2014 – Dec 2018
Actelion Pharmaceuticals
Developed an ultra-rare neurodegenerative disease area by managing innovative clinical projects (IISs), providing impactful scientific communication, delivering scientific education media, driving key scientific publications, and coordinating activities across the team and markets.
Knowledge Analyst & Project Team Leader, Global Medical Affairs
Nov 2008 – Jun 2014
Novartis Pharma
Identified strategic and operational needs, translated those into effective solutions and support processes, providing Novartis with superior strategic information and medical evidence for a knowledge-driven competitive advantage.
Founder & Managing Director
Jan 1999 – Oct 2008
SCITARI - Dr. Christian Velten Informationsdienste
Together with my team, I provided life science industries with digital media, editorial content, multi-channel publishing, web-based information platforms, information research, and intelligence.
Marketing Assistant
Nov 1998 – Apr 1999
LION Bioscience
For supporting the IPO, I developed and implemented a new version of the corporate website.
Ph.D. level degree (Dr. rer. nat.)
Graduated with PhD level degree in Molecular Biology, Genetics.
Scientific Associate
May 1994 – Dec 1997
Hannover Medical School & Leibniz University Hannover
Basic oncological research on the genetic regulation of cell growth. Scholarship for the DFG Graduate Student Course “Molecular Pathophysiology of the Cell”.
Master level degree (Dipl.-Biol)
Graduated with master level degree in Biology (Diplom-Biologe); majors: microbiology, biochemistry, mycology, and waste water treatment.
