Curriculum vitae
Feb 2022 – present / ROCHE PHARMA Leading the Roche Pharma enterprise patient and customer feedback program (Voice-of-the-Customer). • On enterprise level, strategically and operationally enabling Roche in creating an outstanding, enjoyable, consistent and impactful patient and customer experiences. • Provide strategic guidance and expertise on e.g. patient-centric and impactful launch strategies and other enterprise initiatives with a holistic patient or customer journey perspective. Achievements Voice-of-the-customer program successfully deployed Achievements Business Intelligence Pharma November 7, 2024 Collective CX Exec Coaching on enterprise level Achievements Business Events Leadership Pharma September 15, 2023 Assessment of Roche Pharma CX Ecosystem and Gap Analysis Achievements Business Pharma May 27, 2022 Introducing CX at a digital product launch Achievements Business Digital Pharma January 22, 2022 Browse CV Full CV…
Nov 2019 – Jan 2022 / Roche Pharma Inside the global Medical Affairs organization, led the ambition to provide patients & HCPs with an excellent Roche customer experience, spanning brands. • Enabled outside-in driven innovation, resulting in impactful and scalable solutions and content. • Established innovative CX approaches and best-practices customized to pharma needs. Achievements Medical CX paving the way for customer feedback at Roche Pharma Achievements Intelligence Pharma January 16, 2022 Customer Driven Content Authoring … increasing significance of and trust in corporate answers to medical inquiries Achievements Pharma December 4, 2021 Making a pharma company’s TA more patient centric Achievements Pharma October 23, 2021 Medical CX driving Customer Services Evolution across Roche Pharma Achievements Pharma August 7, 2021 Providing Roche with a Digital Content Best Practices Framework Achievements Digital Pharma March 27, 2021 Roche internal patient community won Reuters Pharma Award Europe 2020 Achievements Events Pharma October 10, 2020 The Roche global portfolio of medical customer platforms has been optimized Achievements Business Digital Pharma August 11, 2020 Supporting the EU Gravitate Health initiative Achievements Pharma August 9, 2020 Running a ‘COVID-19 Situation Room’ at Roche Pharma Achievements Leadership Pharma July 18, 2020 Innovation at Roche: Medical CX department implemented Achievements Business Leadership Pharma March 29, 2020 Browse CV Full CV…
Jun 2018 – Oct 2019 / ACTELION PHARMACEUTICALS (JANSSEN J&J) Led the global digital customer & patient engagement strategy for commercial & medical functions (digital transformation of business). • Established a cross-functional and cross-departmental internal network linking internal digital activities, expertise and passion. • Aligned global/regional/local layers, IT, R&D, compliance/legal, and with overarching Janssen (J&J) digital strategies. Achievements Business integration of Actelion digital customer engagement has reached a key milestone Achievements Business Digital Pharma October 30, 2019 Digital customer & patient engagement strategy delivered Achievements Business Digital Pharma February 20, 2019 Browse CV Full CV…
Dec 2014 – Dec 2018 / ACTELION PHARMACEUTICALS Responsible for developing an ultra-rare neurodegenerative disease area by collaborating with KOLs and PAGs on innovative clinical projects (IISs), digital clinical support tools, impactful scientific communication/education, and disease awareness campaigns. Achievements Biomarker & Genetic Testing Program identified >200 patients with an ultra-rare disease Achievements Pharma Science August 7, 2018 Medical education program on MF-CTCL disease released Achievements Pharma Science May 8, 2017 SAMS clinical digital solution has arrived Achievements Digital Pharma Science June 12, 2016 Browse CV Full CV…
Nov 2008 – Jun 2014 / NOVARTIS PHARMA Identified strategic and operational needs, translated those into effective solutions and support processes, providing Novartis with superior strategic information and medical evidence for a knowledge-driven competitive advantage. • Coordinated and supervised globally distributed teams (Basel, India, UK) delivering high quality and compliant in-house product intelligence. Achievements eNova, a unique source of product information at Novartis Achievements Business Intelligence Pharma December 7, 2013 “eNova QuickAnswers” iOS app available Achievements Digital Intelligence Pharma October 7, 2013 Driving organizational change Achievements Business May 19, 2012 Drug Intelligence Report available Achievements Business Intelligence Pharma November 30, 2010 iFind, the Novartis-internal “PubMed+”, has been released Achievements Digital Pharma Science December 18, 2009 A new pharmacovigilance literature screening process has been established Achievements Pharma June 7, 2009 Internal report released on gaps and bottlenecks of information supply within Novartis Pharma Achievements Business Pharma April 25, 2009 Browse CV Full CV…
Jan 1999 – Oct 2008 / SCITARI – DR. CHRISTIAN VELTEN INFORMATIONSDIENSTE Together with my team, I provided life science industries with digital media, editorial content, multi-channel publishing, web-based information platforms, information research, and intelligence. • Developed & implemented a multi-channel online magazine on Life Science business for GIT Publishing Ltd. • Held editor in chief position with responsibility for sub-editors and external content providers. Achievements Due diligence on a biosequence assets portfolio Achievements Business Intelligence Pharma Science May 29, 2004 Market monitoring for Sanofi Pasteur Achievements Business Digital Intelligence Pharma April 25, 2003 BIONEWS/Inside-Lifescience eZine published Achievements Business Digital Leadership Pharma April 7, 2000 Business start-up SCITARI successfully established Achievements Business Digital Intelligence Leadership January 1, 1999 Browse CV Full CV…
Nov 1998 – Apr 1999 / LION BIOSCIENCE For supporting the IPO, I developed and implemented a new version of the corporate website. Browse CV Full CV…
May 1994 – Dec 1997 / LEIBNIZ UNIVERSITY HANNOVER & HANNOVER MEDICAL SCHOOL Basic oncological research on the genetic regulation of cell growth. Scholarship for the DFG Graduate Student Course “Molecular Pathophysiology of the Cell”. Achievements PhD thesis has been accepted Achievements Science December 19, 1997 Browse CV Full CV…
Oct 1988 – Dec 1993 / TECHNICAL UNIVERSITY OF DARMSTADT Graduated with master level degree in Biology (Diplom-Biologe); majors: microbiology, biochemistry, mycology, and waste water treatment. Achievements Contributing to the first full analysis of an eukaryotic organism’s genome Achievements Science December 17, 1993 Browse CV Full CV…
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