Looking forward to attend the MIT Sloan program “Artificial Intelligence: Implications for Business Strategy”.

Dr. Christian Velten speaking at 2025 Reuters Pharma Barcelona conference about closing the feedback loop and taking action on customer feedback

Medical Affairs Professional Society webinar on Patient Experience Management (PXM) and Digital Patient Engagement Strategy.

This week, I had the pleasure to host the biannual meeting of the cross-industries CX Council (European chapter) at Roche HQ in Basel. The CX Council is a “safe space” where CX leaders across industries share and discuss their best practices and challenges. It is a “safe space” for open discussion by having one representative by industry only and following the Chatham House Rule. Roche colleagues presented and discussed Roche Pharma’s approaches to Omnichannel and Segmentation, both receiving a lot of acknowledgement. Council members judged the quality and set-up of the Roche advancements as being highly advanced and mature. Hear the Council meeting agenda as an AI-generated podcast … Read more about the CX Council at CX Inspiration Hub … Read more about the story behind the fake podcast…

Presentation about providing commercial value proof of customer experience approaches.

Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and better business