Opinion
Training employees on AI tools might miss the point; why not investing into fully AI-managed operational workflows that free people for impact.
In today’s dynamic political landscape, European pharmaceutical companies have a unique opportunity to thrive despite the challenges presented by evolving US policies. While tariffs and cost pressures may cause hesitation, this moment calls for innovation and bold strategies. Are these obstacles a chance for growth, or merely an excuse to hold back?
A disclaimer first. I am not Swiss myself. So, I claim being a (mostly) unbiased and impartial advocate. Since late 2008, I am working in multinational Swiss-based companies. And in all of them I now and then met other non-Swiss colleagues who whispered complaints about their Swiss colleagues. Typically it is about Swiss people being perceived as being slower with business progress, too much into details, causing delayed decisions. Thereby taking some non-Swiss colleagues’ nerves. After having had the opportunity experiencing myself the “Swiss way” and its business impact for a couple of years, I need to say … that I simply but totally disagree. There seem to be some cultural misunderstandings if not myths in place. Actually, I personally would love to see more Swissness and Swiss colleagues in business. So, also as my very personal homage to Swissness and tribute to many Swiss colleagues I had the honest pleasure to work and succeed with over the years here are my … 6 Reasons why every Swiss-based multinational should dare going for more Swissness OK, I am fully aware that I might also step into the pitfalls of (positive) prejudices and oversimplifications. I know that there is not “THE Swiss colleague”. That there are individuals with diverse characters, natures and strengths. But, to my humble opinion, it is important to not ignore cultural imprints and DNA which are part of all of us. The power is with not denying but using its strengths positively. 1. You are working for a Swiss company on Swiss ground … so, what is the point?! As an US-American would you like to be blamed for allegedly dabbling in everything … at home? As German for always “being too German” uttered by a non-German in a German company in Germany? As an English for being cold and without empathy by expatriate colleagues in the London office? How would this feel? Think about your own culture and the myths, prejudices and distorted pictures in place. For me personally, blaming someone for living his culture in his country is simply disrespectful, sorry for being fully transparent here. (no, this is not German rudeness, in our culture we simply enjoy ‘clarity’ 😉 ) Cultural inclusion & collaboration is a critical behavior in a diverse and multicultural business environment, actually boosting the quality and impact of team deliveries. All cultural nuances add to success. Together they are strong. 2. The company you are working for was grown and made successful by Swiss people The typical Swiss-based multinational (esp. in pharma) is among the top 10 global players. So, the Swiss style of the Swiss people who made the Swiss company big … obviously seems to have worked pretty well, wouldn’t you agree?! Or why did you decide to work for this company? Because of a low performance, weak market share and a bad reputation? Evidently, the Swiss way of growing business has been a success factor. Something worth to be acknowledged. 3. Swiss are more reserved and less good with promoting their successes … especially compared to people with other cultural backgrounds. So, the reason why the power of Swissness might not be evident every day could be that it happens more silent and in the background. This might not be exclusive to Swiss nature. And yes, poor self-promotion can be a big mistake in multinational business environments (which is a different topic). But it is important to be considered. 4. The proof of the prejudice fails A very simple counter proof. Honestly: did a reduction of the number Swiss people working in your Swiss-based company considerably increase speed and performance? You see! I am not aware of any example where the reduction of Swissness would factually have increased speed and performance. Myth and reality. 5. Swiss are not slow, they are involving and lasting Switzerland is known as one of the most stable and safe countries worldwide. The quality of its democracy is rated among the top 5. Swiss people are among the top 10 most happy citizens in the world. So, does this sound like an ineffective or toxic culture? And what is the Swiss secret sauce? To better understand Swiss business behavior, your need to understand the Swiss DNA. Switzerland is actually a culturally quite diverse and rich country. Each region has its own cultural heritage, history, and language. It is a bit of having 3-4 countries into one. So, the whole Swiss society and political system are based on finding common ground, collaboration, compromises, and bringing together a diversity of perspectives. Decisions are driven by having many people and views being included and aligned, aiming to reach broad acceptance. Swiss think and live the “we, together”. As a consequence, decision processes take longer, yes. Changes take longer, yes. But … the outcomes are solid and reliable, broadly accepted and aligned, lasting and sustainable, and investments into unnecessary changes are avoided. One certainly can take different opinions on that, and the approach without any doubt also has its downsides. But on the other hand, outcomes cannot be ignored. Just a few facts & figures … 6. The Swiss way is a way to economic success Switzerland is proven being … So, again, the Swiss way obviously and evidently seems to work pretty well. I find it actually more and more attractive and promising. So, I still boldly say as a non-Swiss: Dare to go for more Swissness in business. And work closer with Swiss colleagues. You cannot loose. Just benefit from and enjoy the power of Swiss business…
At least inside the pharma branch of industry I am working in, there clearly is a preference for iOS devices, iPhones and iPads. Everyone has at least one of those stylish tools in his pocket, if not in his or her hand most of the time. iOS devices are internal corporate if not even industry standard. Now, I am not going to start an ideological discussion today if this is good or bad, respectively which mobile platform would be the better one. In all pharma companies I was working with so far, iPhone is standard and many people really love it. They are used to it and enjoy it. Having an iPhone in your hands every day is absolutely normal and felt as a matter of course. And that is where the issue starts. Because iOS devices are used inside the company like a duck takes to water, they are often also unquestioned as the standard when it comes to developing innovative mobile apps for outside, e.g. for promotional use, for sharing information with target groups, or for communication with stakeholders and multipliers. Meaning, any mobile app for outside the company is inconsiderately expected to look and feel like an iOS app, to work and behave like an iOS app does, to be smoothly working inside an iOS environment, and to be developed by a digital agency selected for being strong with iOS apps, and and and … But actually, outside the pharma microenvironment, the use and usability of iOS devices is by far not given. In the “normal” world, there are dramatically more Android mobile devices in use. According to Gartner, in 2017 Android had a global market share of 86% compared to 14% for iOS. (other mobile platforms can factually be ignored) OK, you might say that your audience also has a high affinity for iOS. Yes, sure, might be. But even provided the ratio might be reverse, with more iOS devices owned than average, it will never be 100% and cannot just be taken as granted. In my case for example, one major audience for our promotional or medical apps are physicians. I dare to say that with physicians you will also find a much higher frequency of iPhones compared to the average population. But in all projects we were facing a considerable number of people which could not be reached by an iOS app. An with another pharma major target group, patients, there you anyhow have to consider the general Gartner figures. It is obvious that limiting your digital solution to iPhone/iPad … As a result people frequently realize quite late in their mobile app development, that yet an Android version is needed in addition. And this late change misses cost-reducing synergies you have when considering both versions early on. The solution is easy Don’t be prejudiced by blinkers, remove the iOS fences in your brain. And with mobile apps … consider versions for both key mobile platforms, iOS and Android, … as soon as possible in your project. Get rid of the limitation by being focused on a single mobile platform. And avoid the trap realizing later in your mobile app development, that yet another platform version is needed in addition. With this late change jeopardizing your project milestones as well as missing cost-reducing synergies you might have had when considering both versions early on. At least do an analysis of the mobile platforms used by your audience … to early identify the one used by 99% of them. Certainly provided that the target audience of your digital solution is such confined and has such a clear preference for a single platform. Alternatively consider handing out device+app … which we did in one of my projects targeting a very small group of users, “SAMS – saccade analysis made simple”, a training tool for medics and paramedics on recognizing oculomotor function deficits. This device+app package approach also has some challenges, but to be addresses separately. Not limiting yourself to any technology platform will be beneficial for your target group penetration … and your…
Why do agency representatives always show up in the same black or dark blue and ill-fitting suits?
A few questions to the colleague who is coming to office with a severe cold or even flu. Do you really think that coming to office sneezing and coughing would be an achievement, a sign of commitment, or in any way productive? No, sorry, to my opinion this is just an explicit mindless, inconsiderate and irresponsible behavior. So, just stop it … please! Stay at home, take a short break, sleep a lot, recover well, and be back restored and filled with…
We are currently facing a system migration. From Google tools (with Gmail and Google calendar) to Office365 (with Outlook in the cloud). Allow me to publicly share my very personal user perspective on how it goes.
How to smartly manage being off for 2-3 weeks without caring for business email and phone.
Recently, an esteemed colleague was thanking me for “courageous openness” with a previous email by me. I have been very happy about this feedback. But I was also asking myself: is it really courageous to address important issues by mail … if there also had been opportunities to speak? Honestly spoken, talking would have been courageous, face to face, eye in eye, vouching for my words. Writing email is…
