Browsing: AI Strategy

Strategic impact vs operational efficiency … where to start with AI?

Business Digital December 22, 2025

Where to prioritize corporate AI implementation & investments? First improving operational efficiencies, or prioritizing AI use cases aligned with strategic business priorities?

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Learning the Implications of AI for Business Strategy

Start shifting gears with AI-supported operational efficiency

Strategic impact vs operational efficiency … where to start with AI?

Voice-of-the-customer program successfully deployed

Collective CX Exec Coaching on enterprise level

Cross-functional matrix squad formed for the Roche Pharma corporate VoC program

Assessment of Roche Pharma CX Ecosystem and Gap Analysis

Learning the Implications of AI for Business Strategy

Innovation, Agentic AI & Responsible Transformation

CX Council hosted at Roche

Collective CX Exec Coaching on enterprise level

Learning the Implications of AI for Business Strategy

Start shifting gears with AI-supported operational efficiency

Strategic impact vs operational efficiency … where to start with AI?

Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)

Browsing: AI Strategy

Strategic impact vs operational efficiency … where to start with AI?

Learning the Implications of AI for Business Strategy

Voice-of-the-customer program successfully deployed

Innovation at Roche: Medical CX department implemented

Business integration of Actelion digital customer engagement has reached a key milestone

Digital customer & patient engagement strategy delivered

Driving organizational change

BIONEWS/Inside-Lifescience eZine published

Business start-up SCITARI successfully established

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