Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025October 28, 2025
Customer Driven Content Authoring … increasing significance of and trust in corporate answers to medical inquiries Achievements Pharma December 4, 2021 In 2021, members of my team of the Roche Pharma Medical CX department together with the Roche Pharma Global Medical…
Meet me @CX Management for Life Science virtual conference Events Pharma November 12, 2021 Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.
Medical CX driving Customer Services Evolution across Roche Pharma Achievements Pharma August 7, 2021 Between 2019 and 2022, members of the Medical CX department (which I had the honor to lead) drove the evolution…
Providing Roche with a Digital Content Best Practices Framework Achievements Digital Pharma March 27, 2021 The Medical Customer Experience department I had the pleasure to head at Roche Pharma (global), embraced the full value chain…
Supporting the EU Gravitate Health initiative Achievements Pharma August 9, 2020 “Empowering and equipping Europeans with health informationfor active personal health management and adherence to treatment” Gravitate Health (“A digital health…
Running a ‘COVID-19 Situation Room’ at Roche Pharma Achievements Leadership Pharma July 18, 2020 One of the first things which happened after I had started heading the Medical Customer Experience department at Roche Pharma…
Moving online Achievements Business Digital Pharma May 3, 2011 Please forgive a best-ager this melancholic flashback. But one of the most inspiring projects during my career was the successful…
