Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025October 28, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat) Digital Events Pharma November 4, 2025 Fireside chat at Dec 2025 AMCX monthly meeting on transforming customer interactions and relationships by digitizing the journey.
Closing the loop @Reuters Pharma 2025 with the VoC taking-action model Business Events Pharma March 26, 2025 Dr. Christian Velten speaking at 2025 Reuters Pharma Barcelona conference about closing the feedback loop and taking action on customer feedback
Patients’ VoC @17th Annual Patient Affairs Summit in Berlin Pharma February 15, 2025 Presentation on “Patients’ VoC – measuring Patient Experience & taking action on it” at the 17th Annual Patient Affairs Summit in Berlin Germany
Patient Experience Management (PXM) & the Evolution of Digital Patient Engagement (Webinar) Digital Events Pharma January 31, 2025 Medical Affairs Professional Society webinar on Patient Experience Management (PXM) and Digital Patient Engagement Strategy.
Voice-of-the-customer program successfully deployed Achievements Intelligence Pharma November 7, 2024 Since late 2022, I am leading the Roche Pharma corporate Voice-of-the-customer (VoC, customer feedback) Program. During the past ~2 years,…
CX Council hosted at Roche Business Events Leadership October 11, 2024 This week, I had the pleasure to host the biannual meeting of the cross-industries CX Council (European chapter) at Roche…
Providing proof of CX commercial value @2024 CXM for Life Science Business Events Pharma June 3, 2024 Presentation about providing commercial value proof of customer experience approaches.
Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial value Business Events Pharma April 2, 2024 Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and better business
“How to find the right digital channels to deliver exceptional customer journeys?” Digital Events March 7, 2024 Today, I had the great pleasure to discuss with Olivier Mourrieras how customer journeys reveal no only moments-that-matter but also…
Using Metrics to Communicate Commercial Value of CX @2024 Annual CX Conference Business Events February 26, 2024 Presentation on Maximise Measurement Tools & Metrics To Communicate The Commercial Value Of CX & Prove The Strategic Impact By Demonstrably Improving ROI at 2024 9th Annual CX Conference
