Voice-of-the-customer program successfully deployed Achievements Business Intelligence Pharma November 7, 2024 Since late 2022, I am leading the Roche Pharma corporate Voice-of-the-customer (VoC, customer feedback) Program. During the past ~2 years,…
CX Council hosted at Roche Business Events October 11, 2024 This week, I had the pleasure to host the biannual meeting of the cross-industries CX Council (European chapter) at Roche…
Providing proof of CX commercial value @2024 CXM for Life Science Business Events Pharma June 3, 2024 Presentation about providing commercial value proof of customer experience approaches.
Back @Reuters Pharma 2024 with Roche VoC and real-life proof of commercial value Business Events Pharma April 2, 2024 Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and better business
“How to find the right digital channels to deliver exceptional customer journeys?” Digital Events March 7, 2024 Today, I had the great pleasure to discuss with Olivier Mourrieras how customer journeys reveal no only moments-that-matter but also…
Using Metrics to Communicate Commercial Value of CX @2024 Annual CX Conference Business Events February 26, 2024 Presentation on Maximise Measurement Tools & Metrics To Communicate The Commercial Value Of CX & Prove The Strategic Impact By Demonstrably Improving ROI at 2024 9th Annual CX Conference
“The AI mantra for customer service in 2025”, a CX Network fireside chat Business Events November 18, 2023 Companies need a shift in mindset from treating customer service as a problem-solving function and a cost center, to viewing…
Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conference Business Events Pharma November 13, 2023 Presentation about mastering customer experience in the pharmaceutical industry by applying universal methodologies.
“Are you paying for transformation to fail?” Business Digital Events Pharma September 23, 2023 Panel discussing if investments into digital transformation are paying out at the 2023 Indegene Summit “Future Ready Healthcare”
Collective CX Exec Coaching on enterprise level Achievements Business Events Leadership Pharma September 15, 2023 When I joined the new enterprise-level position as a Strategic Lead for Digital Customer Experiences at Roche Pharma in early…
