Speaking about Roche trailblazing Pharma VoC @2023 CXM for Life Science Events Pharma August 15, 2023 Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.
Speaking about VoC in Pharma @Reuters Pharma 2023 Business Events Pharma February 23, 2023 Dr. Christian Velten speaking at 2023 Reuters Pharma Barcelona conference about Roche using VoC to learn from HCPs’ & patients’ opinions.
“How to Build an Omnichannel Customer Experience” Digital Events August 3, 2022 I will be at the CX 3.0 Conference, held virtually next week Thursday, September 8th, at 9 a.m. CET. Find…
Assessment of Roche Pharma CX Ecosystem and Gap Analysis Achievements Business Pharma May 27, 2022 After moving to an enterprise role as Strategic Lead Digital CX at Roche Pharma, my first effort had been to…
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022 Digital Events February 7, 2022 I am proudly looking forward to joining Yigal Aviv from Pfizer and Dirk Abeel from OMNI-X-ELLERATION for a panel discussion…
Strategic Lead Digital Customer Experience, Global Product Strategy Curriculum vitae February 1, 2022 Feb 2022 – present / ROCHE PHARMA Leading the Roche Pharma enterprise patient and customer feedback program (Voice-of-the-Customer). • On…
Introducing CX at a digital product launch Achievements Business Digital Pharma January 22, 2022 In 2022 I had the great pleasure being a member of a cross-functional “digital squad” which was defining and executing…
Medical CX paving the way for customer feedback at Roche Pharma Achievements Intelligence Pharma January 16, 2022 In 2020, a highly talented CX Insights lead in the Roche Pharma Medical CX department (which I had the pleasure…
Customer Driven Content Authoring … increasing significance of and trust in corporate answers to medical inquiries Achievements Pharma December 4, 2021 In 2021, members of my team of the Roche Pharma Medical CX department together with the Roche Pharma Global Medical…
Meet me @CX Management for Life Science virtual conference Events Pharma November 12, 2021 Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.
