Browsing: Customer Experience (CX)

Companies need a shift in mindset from treating customer service as a problem-solving function and a cost center, to viewing…

Presentation about mastering customer experience in the pharmaceutical industry by applying universal methodologies.

Panel discussing if investments into digital transformation are paying out at the 2023 Indegene Summit “Future Ready Healthcare”

When I joined the new enterprise-level position as a Strategic Lead for Digital Customer Experiences at Roche Pharma in early…

Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.

Dr. Christian Velten speaking at 2023 Reuters Pharma Barcelona conference about Roche using VoC to learn from HCPs’ & patients’ opinions.

Over the last few months, since I had accepted the lead for the corporate Voice-of-the-customer (VoC, customer feedback) Program, I…

I will be at the CX 3.0 Conference, held virtually next week Thursday, September 8th, at 9 a.m. CET. Find…

After moving to an enterprise role as Strategic Lead Digital CX at Roche Pharma, my first effort had been to…

I am proudly looking forward to joining Yigal Aviv from Pfizer and Dirk Abeel from OMNI-X-ELLERATION for a panel discussion…