Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025October 28, 2025
Voice-of-the-customer program successfully deployed Achievements Intelligence Pharma November 7, 2024 Since late 2022, I am leading the Roche Pharma corporate Voice-of-the-customer (VoC, customer feedback) Program. During the past ~2 years,…
Cross-functional matrix squad formed for the Roche Pharma corporate VoC program Achievements Intelligence Leadership Pharma February 1, 2023 Over the last few months, since I had accepted the lead for the corporate Voice-of-the-customer (VoC, customer feedback) Program, I…
Medical CX paving the way for customer feedback at Roche Pharma Achievements Intelligence Pharma January 16, 2022 In 2020, a highly talented CX Insights lead in the Roche Pharma Medical CX department (which I had the pleasure…
