“The AI mantra for customer service in 2025”, a CX Network fireside chat Business Events November 18, 2023 Companies need a shift in mindset from treating customer service as a problem-solving function and a cost center, to viewing…
Medical CX driving Customer Services Evolution across Roche Pharma Achievements Pharma August 7, 2021 Between 2019 and 2022, members of the Medical CX department (which I had the honor to lead) drove the evolution…
