Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025October 28, 2025
Learning the Implications of AI for Business Strategy Business Events Leadership September 16, 2025 Looking forward to attend the MIT Sloan program “Artificial Intelligence: Implications for Business Strategy”.
Voice-of-the-customer program successfully deployed Achievements Intelligence Pharma November 7, 2024 Since late 2022, I am leading the Roche Pharma corporate Voice-of-the-customer (VoC, customer feedback) Program. During the past ~2 years,…
Innovation at Roche: Medical CX department implemented Achievements Business Leadership Pharma March 29, 2020 I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical…
Business integration of Actelion digital customer engagement has reached a key milestone Achievements Business Digital Pharma October 30, 2019 I was leading the digital branch of the integration of Actelion into Janssen/J&J after the acquisition in 2018. This also aligned…
Digital customer & patient engagement strategy delivered Achievements Business Digital Pharma February 20, 2019 As the lead of the strategic initiative, I provided Actelion Pharmaceuticals with a digital customer & patient engagement strategy for…
Driving organizational change Achievements Business May 19, 2012 In late 2011 an additional organizational transformation within our Novartis division was announced more or less surprisingly. I had the lead…
BIONEWS/Inside-Lifescience eZine published Achievements Business Digital Leadership Pharma April 7, 2000 In the early 2000’s, I designed and realized one of the first German online magazines on Life Science business on behalf of…
Business start-up SCITARI successfully established Achievements Business Digital Intelligence Leadership January 1, 1999 Obviously, one of my most exciting projects had been establishing my own business, SCITARI – Dr. Christian Velten Informationsdienste, in 1999.…
