Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025October 28, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat) Digital Events Pharma November 4, 2025 Fireside chat at Dec 2025 AMCX monthly meeting on transforming customer interactions and relationships by digitizing the journey.
Patients’ VoC @17th Annual Patient Affairs Summit in Berlin Pharma February 15, 2025 Presentation on “Patients’ VoC – measuring Patient Experience & taking action on it” at the 17th Annual Patient Affairs Summit in Berlin Germany
Patient Experience Management (PXM) & the Evolution of Digital Patient Engagement (Webinar) Digital Events Pharma January 31, 2025 Medical Affairs Professional Society webinar on Patient Experience Management (PXM) and Digital Patient Engagement Strategy.
From “patients” to “customers” and why it matters Events Opinion Pharma April 5, 2022 Those who know me a bit longer know me for being a big advocate for seeing patients as customers (of…
Medical CX paving the way for customer feedback at Roche Pharma Achievements Intelligence Pharma January 16, 2022 In 2020, a highly talented CX Insights lead in the Roche Pharma Medical CX department (which I had the pleasure…
Customer Driven Content Authoring … increasing significance of and trust in corporate answers to medical inquiries Achievements Pharma December 4, 2021 In 2021, members of my team of the Roche Pharma Medical CX department together with the Roche Pharma Global Medical…
Making a pharma company’s TA more patient centric Pharma October 23, 2021 In my role as Global Head of the Medical Customer Experience department at Roche Pharma (global) I have been co-initiating…
Medical CX driving Customer Services Evolution across Roche Pharma Achievements Pharma August 7, 2021 Between 2019 and 2022, members of the Medical CX department (which I had the honor to lead) drove the evolution…
Supporting the EU Gravitate Health initiative Achievements Pharma August 9, 2020 “Empowering and equipping Europeans with health informationfor active personal health management and adherence to treatment” Gravitate Health (“A digital health…
e-Patient Dave and the Participatory Medicine Business Pharma April 29, 2011 Do you know the “Society for Participatory Medicine”? They claim that the internet brings patients together with information and with…
