Browsing: Strategy

Training employees on AI tools might miss the point; why not investing into fully AI-managed operational workflows that free people for impact.

Looking forward to attend the MIT Sloan program “Artificial Intelligence: Implications for Business Strategy”.

In today’s dynamic political landscape, European pharmaceutical companies have a unique opportunity to thrive despite the challenges presented by evolving US policies. While tariffs and cost pressures may cause hesitation, this moment calls for innovation and bold strategies. Are these obstacles a chance for growth, or merely an excuse to hold back?

Medical Affairs Professional Society webinar on Patient Experience Management (PXM) and Digital Patient Engagement Strategy.

Presentation about providing commercial value proof of customer experience approaches.

Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and better business

Presentation on Maximise Measurement Tools & Metrics To Communicate The Commercial Value Of CX & Prove The Strategic Impact By Demonstrably Improving ROI at 2024 9th Annual CX Conference

Presentation about mastering customer experience in the pharmaceutical industry by applying universal methodologies.

Panel discussing if investments into digital transformation are paying out at the 2023 Indegene Summit “Future Ready Healthcare”

When I joined the new enterprise-level position as a Strategic Lead for Digital Customer Experiences at Roche Pharma in early…