Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Cross-functional matrix squad formed for the Roche Pharma corporate VoC program Achievements Intelligence Leadership Pharma February 1, 2023 Over the last few months, since I had accepted the lead for the corporate Voice-of-the-customer (VoC, customer feedback) Program, I…
The Art of Aquascaping Life August 7, 2020 During the boring COVID-19 lock-downs I rediscovered one of my childhoods hobbies, fishkeeping. I wanted to fight a bit the…
Innovation at Roche: Medical CX department implemented Achievements Business Leadership Pharma March 29, 2020 I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical…