Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Cross-functional matrix squad formed for the Roche Pharma corporate VoC program Achievements Intelligence Leadership Pharma February 1, 2023 Over the last few months, since I had accepted the lead for the corporate Voice-of-the-customer (VoC, customer feedback) Program, I…
Being Dave Business July 4, 2017 Last week I had the opportunity hearing a superb and inspiring talk by Mark Gallagher, a former Formula 1 manager.…
The courage to talk Business Opinion July 2, 2017 Recently, an esteemed colleague was thanking me for “courageous openness” with a previous email by me. I have been very…
