Panel discussion on Medical Omnichannel Engagement in the Pharma Industry Digital Events Pharma September 22, 2022 Panel on Medical Omnichannel Engagement at the Indegene Digital Summit 2022
“How to Build an Omnichannel Customer Experience” Digital Events August 3, 2022 I will be at the CX 3.0 Conference, held virtually next week Thursday, September 8th, at 9 a.m. CET. Find…
Assessment of Roche Pharma CX Ecosystem and Gap Analysis Achievements Business Pharma May 27, 2022 After moving to an enterprise role as Strategic Lead Digital CX at Roche Pharma, my first effort had been to…
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022 Digital Events February 7, 2022 I am proudly looking forward to joining Yigal Aviv from Pfizer and Dirk Abeel from OMNI-X-ELLERATION for a panel discussion…
Strategic Lead Digital Customer Experience, Global Product Strategy Curriculum vitae February 1, 2022 Feb 2022 – present / ROCHE PHARMA Leading the Roche Pharma enterprise patient and customer feedback program (Voice-of-the-Customer). • On…
Introducing CX at a digital product launch Achievements Business Digital Pharma January 22, 2022 In 2022 I had the great pleasure being a member of a cross-functional “digital squad” which was defining and executing…
Meet me @CX Management for Life Science virtual conference Events Pharma November 12, 2021 Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.
Modernizing Medical Affairs – The new skills, roles and capabilities needed Events Pharma October 17, 2021 Panel on Modernizing Medical Affairs at the virtual Reuters Pharma 2021 conference
Business integration of Actelion digital customer engagement has reached a key milestone Achievements Business Digital Pharma October 30, 2019 I was leading the digital branch of the integration of Actelion into Janssen/J&J after the acquisition in 2018. This also aligned…
The first 5 actions for making your pharma business more digital Business Digital Pharma June 30, 2019 Digital Pharma is a hot topic those days. There currently is a virtual Tsunami of articles, blog posts, guidance, opinions,…
