Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025October 28, 2025
Mastering CX in Pharma: Applying Universal Methodologies for Success @2023 World Class Digital CX conference Business Events Pharma November 13, 2023 Presentation about mastering customer experience in the pharmaceutical industry by applying universal methodologies.
“Are you paying for transformation to fail?” Business Digital Events Pharma September 23, 2023 Panel discussing if investments into digital transformation are paying out at the 2023 Indegene Summit “Future Ready Healthcare”
Speaking about Roche trailblazing Pharma VoC @2023 CXM for Life Science Events Pharma August 15, 2023 Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.
Speaking about VoC in Pharma @Reuters Pharma 2023 Business Events Pharma February 23, 2023 Dr. Christian Velten speaking at 2023 Reuters Pharma Barcelona conference about Roche using VoC to learn from HCPs’ & patients’ opinions.
Panel discussion on Medical Omnichannel Engagement in the Pharma Industry Digital Events Pharma September 22, 2022 Panel on Medical Omnichannel Engagement at the Indegene Digital Summit 2022
“How to Build an Omnichannel Customer Experience” Digital Events August 3, 2022 I will be at the CX 3.0 Conference, held virtually next week Thursday, September 8th, at 9 a.m. CET. Find…
Assessment of Roche Pharma CX Ecosystem and Gap Analysis Achievements Business Pharma May 27, 2022 After moving to an enterprise role as Strategic Lead Digital CX at Roche Pharma, my first effort had been to…
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022 Digital Events February 7, 2022 I am proudly looking forward to joining Yigal Aviv from Pfizer and Dirk Abeel from OMNI-X-ELLERATION for a panel discussion…
Strategic Lead Digital Customer Experience, Global Product Strategy Curriculum vitae February 1, 2022 Feb 2022 – present / ROCHE PHARMA Leading the Roche Pharma enterprise patient and customer feedback program (Voice-of-the-Customer). • On…
Introducing CX at a digital product launch Achievements Business Digital Pharma January 22, 2022 In 2022 I had the great pleasure being a member of a cross-functional “digital squad” which was defining and executing…
