Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025October 28, 2025
Strategic Lead Digital Customer Experience, Global Product Strategy Curriculum vitae February 1, 2022 Feb 2022 – present / ROCHE PHARMA Leading the Roche Pharma enterprise patient and customer feedback program (Voice-of-the-Customer). • On…
Introducing CX at a digital product launch Achievements Business Digital Pharma January 22, 2022 In 2022 I had the great pleasure being a member of a cross-functional “digital squad” which was defining and executing…
Medical CX paving the way for customer feedback at Roche Pharma Achievements Intelligence Pharma January 16, 2022 In 2020, a highly talented CX Insights lead in the Roche Pharma Medical CX department (which I had the pleasure…
Customer Driven Content Authoring … increasing significance of and trust in corporate answers to medical inquiries Achievements Pharma December 4, 2021 In 2021, members of my team of the Roche Pharma Medical CX department together with the Roche Pharma Global Medical…
Meet me @CX Management for Life Science virtual conference Events Pharma November 12, 2021 Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.
Medical CX driving Customer Services Evolution across Roche Pharma Achievements Pharma August 7, 2021 Between 2019 and 2022, members of the Medical CX department (which I had the honor to lead) drove the evolution…
Supporting the EU Gravitate Health initiative Achievements Pharma August 9, 2020 “Empowering and equipping Europeans with health informationfor active personal health management and adherence to treatment” Gravitate Health (“A digital health…
Following passions: CX Inspiration Hub has been published Business Digital Life June 3, 2020 What can be better and give you more energy than combining two passions? In my case, this happened while working…
Innovation at Roche: Medical CX department implemented Achievements Business Leadership Pharma March 29, 2020 I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical…
Global Head Medical Customer Experience, PD Medical Affairs Curriculum vitae November 1, 2019 Nov 2019 – Jan 2022 / Roche Pharma Inside the global Medical Affairs organization, led the ambition to provide patients…
