Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025October 28, 2025
Medical CX paving the way for customer feedback at Roche Pharma Achievements Intelligence Pharma January 16, 2022 In 2020, a highly talented CX Insights lead in the Roche Pharma Medical CX department (which I had the pleasure…
Customer Driven Content Authoring … increasing significance of and trust in corporate answers to medical inquiries Achievements Pharma December 4, 2021 In 2021, members of my team of the Roche Pharma Medical CX department together with the Roche Pharma Global Medical…
Making a pharma company’s TA more patient centric Pharma October 23, 2021 In my role as Global Head of the Medical Customer Experience department at Roche Pharma (global) I have been co-initiating…
Medical CX driving Customer Services Evolution across Roche Pharma Achievements Pharma August 7, 2021 Between 2019 and 2022, members of the Medical CX department (which I had the honor to lead) drove the evolution…
Providing Roche with a Digital Content Best Practices Framework Achievements Digital Pharma March 27, 2021 The Medical Customer Experience department I had the pleasure to head at Roche Pharma (global), embraced the full value chain…
Roche internal patient community won Reuters Pharma Award Europe 2020 Achievements Events Pharma October 10, 2020 I am proudly sharing that “CareRing“, the Roche internal community for employees who are patients or caregivers, has won the…
The Roche global portfolio of medical customer platforms has been optimized Achievements Business Digital Pharma August 11, 2020 Together with my team, we effectively consolidated the Roche medical portfolio of platforms & tools supporting customer and patient engagement.…
Supporting the EU Gravitate Health initiative Achievements Pharma August 9, 2020 “Empowering and equipping Europeans with health informationfor active personal health management and adherence to treatment” Gravitate Health (“A digital health…
Running a ‘COVID-19 Situation Room’ at Roche Pharma Achievements Leadership Pharma July 18, 2020 One of the first things which happened after I had started heading the Medical Customer Experience department at Roche Pharma…
Innovation at Roche: Medical CX department implemented Achievements Business Leadership Pharma March 29, 2020 I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical…
