Browsing: Pharmaceutical industry

Presentation about providing commercial value proof of customer experience approaches.

Dr. Christian Velten speaking at 2024 Reuters Pharma Barcelona conference about VoC driving more and better business

Presentation on Maximise Measurement Tools & Metrics To Communicate The Commercial Value Of CX & Prove The Strategic Impact By Demonstrably Improving ROI at 2024 9th Annual CX Conference

Presentation about mastering customer experience in the pharmaceutical industry by applying universal methodologies.

Panel discussing if investments into digital transformation are paying out at the 2023 Indegene Summit “Future Ready Healthcare”

When I joined the new enterprise-level position as a Strategic Lead for Digital Customer Experiences at Roche Pharma in early…

Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.

Dr. Christian Velten speaking at 2023 Reuters Pharma Barcelona conference about Roche using VoC to learn from HCPs’ & patients’ opinions.

Over the last few months, since I had accepted the lead for the corporate Voice-of-the-customer (VoC, customer feedback) Program, I…

Panel on Medical Omnichannel Engagement at the Indegene Digital Summit 2022