“How Pharma can build more evidence-led omnichannel strategies in the age of AI” (Webinar)September 9, 2026
Speaking about Roche trailblazing Pharma VoC @2023 CXM for Life Science Events Pharma August 15, 2023 Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.
Speaking about VoC in Pharma @Reuters Pharma 2023 Business Events Pharma February 23, 2023 Dr. Christian Velten speaking at 2023 Reuters Pharma Barcelona conference about Roche using VoC to learn from HCPs’ & patients’ opinions.
Cross-functional matrix squad formed for the Roche Pharma corporate VoC program Achievements Intelligence Leadership Pharma February 1, 2023 Over the last few months, since I had accepted the lead for the corporate Voice-of-the-customer (VoC, customer feedback) Program, I…
Panel discussion on Medical Omnichannel Engagement in the Pharma Industry Digital Events Pharma September 22, 2022 Panel on Medical Omnichannel Engagement at the Indegene Digital Summit 2022
Assessment of Roche Pharma CX Ecosystem and Gap Analysis Achievements Business Pharma May 27, 2022 After moving to an enterprise role as Strategic Lead Digital CX at Roche Pharma, my first effort had been to…
From “patients” to “customers” and why it matters Events Opinion Pharma April 5, 2022 Those who know me a bit longer know me for being a big advocate for seeing patients as customers (of…
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022 Digital Events February 7, 2022 I am proudly looking forward to joining Yigal Aviv from Pfizer and Dirk Abeel from OMNI-X-ELLERATION for a panel discussion…
Introducing CX at a digital product launch Achievements Business Digital Pharma January 22, 2022 In 2022 I had the great pleasure being a member of a cross-functional “digital squad” which was defining and executing…
Medical CX paving the way for customer feedback at Roche Pharma Achievements Intelligence Pharma January 16, 2022 In 2020, a highly talented CX Insights lead in the Roche Pharma Medical CX department (which I had the pleasure…
MAPS panel on the Power of Digital in Medical Affairs Digital Events Pharma December 16, 2021 Presentation about providing commercial value proof of customer experience approaches.
