Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
‘The empowerment of the people: digital health, self-care and the future of healthcare’, panel discussion at @MedFIT 2025October 28, 2025
Assessment of Roche Pharma CX Ecosystem and Gap Analysis Achievements Business Pharma May 27, 2022 After moving to an enterprise role as Strategic Lead Digital CX at Roche Pharma, my first effort had been to…
From “patients” to “customers” and why it matters Events Opinion Pharma April 5, 2022 Those who know me a bit longer know me for being a big advocate for seeing patients as customers (of…
Omnichannel transformation: job well done?! @ NEXT Pharma Summit 2022 Digital Events February 7, 2022 I am proudly looking forward to joining Yigal Aviv from Pfizer and Dirk Abeel from OMNI-X-ELLERATION for a panel discussion…
Introducing CX at a digital product launch Achievements Business Digital Pharma January 22, 2022 In 2022 I had the great pleasure being a member of a cross-functional “digital squad” which was defining and executing…
Medical CX paving the way for customer feedback at Roche Pharma Achievements Intelligence Pharma January 16, 2022 In 2020, a highly talented CX Insights lead in the Roche Pharma Medical CX department (which I had the pleasure…
MAPS panel on the Power of Digital in Medical Affairs Digital Events Pharma December 16, 2021 Presentation about providing commercial value proof of customer experience approaches.
Customer Driven Content Authoring … increasing significance of and trust in corporate answers to medical inquiries Achievements Pharma December 4, 2021 In 2021, members of my team of the Roche Pharma Medical CX department together with the Roche Pharma Global Medical…
Meet me @CX Management for Life Science virtual conference Events Pharma November 12, 2021 Dr. Christian Velten presenting how Roche uses Voice-of-the-customer (VoC) to learn from HCPs’ & patients’ opinions.
Making a pharma company’s TA more patient centric Pharma October 23, 2021 In my role as Global Head of the Medical Customer Experience department at Roche Pharma (global) I have been co-initiating…
Modernizing Medical Affairs – The new skills, roles and capabilities needed Events Pharma October 17, 2021 Panel on Modernizing Medical Affairs at the virtual Reuters Pharma 2021 conference
