Voice-of-the-customer program successfully deployed Achievements Business Intelligence Pharma November 7, 2024 Since late 2022, I am leading the Roche Pharma corporate Voice-of-the-customer (VoC, customer feedback) Program. During the past ~2 years,…
CX Council hosted at Roche Business Events October 11, 2024 This week, I had the pleasure to host the biannual meeting of the cross-industries CX Council (European chapter) at Roche…
“How to find the right digital channels to deliver exceptional customer journeys?” Digital Events March 7, 2024 Today, I had the great pleasure to discuss with Olivier Mourrieras how customer journeys reveal no only moments-that-matter but also…
Collective CX Exec Coaching on enterprise level Achievements Business Events Leadership Pharma September 15, 2023 When I joined the new enterprise-level position as a Strategic Lead for Digital Customer Experiences at Roche Pharma in early…
Assessment of Roche Pharma CX Ecosystem and Gap Analysis Achievements Business Pharma May 27, 2022 After moving to an enterprise role as Strategic Lead Digital CX at Roche Pharma, my first effort had been to…
Introducing CX at a digital product launch Achievements Business Digital Pharma January 22, 2022 In 2022 I had the great pleasure being a member of a cross-functional “digital squad” which was defining and executing…
