Transforming customer interactions and relationships by digitizing the journey (AMCX Fireside Chat)November 4, 2025
Speaking about VoC in Pharma @Reuters Pharma 2023 Business Events Pharma February 23, 2023 Dr. Christian Velten speaking at 2023 Reuters Pharma Barcelona conference about Roche using VoC to learn from HCPs’ & patients’ opinions.
Panel discussion on Medical Omnichannel Engagement in the Pharma Industry Digital Events Pharma September 22, 2022 Panel on Medical Omnichannel Engagement at the Indegene Digital Summit 2022
Assessment of Roche Pharma CX Ecosystem and Gap Analysis Achievements Business Pharma May 27, 2022 After moving to an enterprise role as Strategic Lead Digital CX at Roche Pharma, my first effort had been to…
Making a pharma company’s TA more patient centric Pharma October 23, 2021 In my role as Global Head of the Medical Customer Experience department at Roche Pharma (global) I have been co-initiating…
Modernizing Medical Affairs – The new skills, roles and capabilities needed Events Pharma October 17, 2021 Panel on Modernizing Medical Affairs at the virtual Reuters Pharma 2021 conference
Providing Roche with a Digital Content Best Practices Framework Achievements Digital Pharma March 27, 2021 The Medical Customer Experience department I had the pleasure to head at Roche Pharma (global), embraced the full value chain…
The Roche global portfolio of medical customer platforms has been optimized Achievements Business Digital Pharma August 11, 2020 Together with my team, we effectively consolidated the Roche medical portfolio of platforms & tools supporting customer and patient engagement.…
Running a ‘COVID-19 Situation Room’ at Roche Pharma Achievements Leadership Pharma July 18, 2020 One of the first things which happened after I had started heading the Medical Customer Experience department at Roche Pharma…
Innovation at Roche: Medical CX department implemented Achievements Business Leadership Pharma March 29, 2020 I joined Roche Pharma in Nov 2019 to build & develop the Medical Customer Experience department in the Global Medical…
Business integration of Actelion digital customer engagement has reached a key milestone Achievements Business Digital Pharma October 30, 2019 I was leading the digital branch of the integration of Actelion into Janssen/J&J after the acquisition in 2018. This also aligned…
