Strategic Lead Digital Customer Experience, Global Product Strategy

Feb 2022 – present / ROCHE PHARMA

Leading the Roche Pharma enterprise patient and customer feedback program (Voice-of-the-Customer). • On enterprise level, strategically and operationally enabling Roche in creating an outstanding, enjoyable, consistent and impactful patient and customer experiences. • Provide strategic guidance and expertise on e.g. patient-centric and impactful launch strategies and other enterprise initiatives with a holistic patient or customer journey perspective.