Browsing: Digital solutions
Training employees on AI tools might miss the point; why not investing into fully AI-managed operational workflows that free people for impact.
Dr. Christian Velten speaking at MedFIT 2025 conference, about “The empowerment of the people: digital health, self-care and the future of healthcare”.
Presentation about providing commercial value proof of customer experience approaches.
Between 2019 and 2022, members of the Medical CX department (which I had the honor to lead) drove the evolution…
The Medical Customer Experience department I had the pleasure to head at Roche Pharma (global), embraced the full value chain…
Together with my team, we effectively consolidated the Roche medical portfolio of platforms & tools supporting customer and patient engagement.…
What can be better and give you more energy than combining two passions? In my case, this happened while working…
💡 Legal and compliance issues often arise late in project development.
💼 Teams in pharma or medtech face delays due to last-minute legal and compliance rejections.
⏰ Timelines and milestones are at risk, causing frustration and pressure on project teams.
🚫 Initial rejection leads to disappointment and anger towards legal and compliance.
🔄 An alternative approach involves early involvement of legal and compliance.
🤝 Engaging them from the start ensures proactive guidance and a collaborative environment.
🌟 Shifting from asking “is this compliant?” to “how can we make this compliant?” empowers legal and compliance as facilitators rather than blockers.
😊 This approach improves cooperation, potentially leading to happier legal and compliance teams and smoother project execution.
Already before the latest data privacy regulations had been released, an effective opt-in has always been key for any customer…
Limiting digital customer engagement in pharma to commercial and medical communication would be like asserting that the violins are the…
